Privacy and Cookies Policy
Smart Energy Projects (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This policy explains how we collect, use and protect your personal data when you visit www.smartenergyprojects.co.uk
1. Who we are
Smart Energy Projects provides smart heating, smart cooling, smart controls and solar energy solutions for homes and businesses across the UK.
If you have any questions about this policy or your data, you can contact us at:
Email: info@smartenergyprojects.co.uk
Phone: 01773 301 300
Address: Smart Energy Projects Ltd, Unit 8 Heage Road Industrial Estate, Ripley, Derbyshire DE5 3GH
2. What personal data we collect
Information you provide directly
We may collect and process the following information:
- Name
- Email address
- Phone number
- Business name
- Address
- Information submitted via contact form
Information collected automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Pages visited
- Time spent on pages
- Referral source
- Device type
- This information is collected using cookies and analytics tools.
3. How we use your information
We use your data to:
- Respond to enquiries
- Provide quotations
- Deliver our services
- Improve our website
- Send relevant marketing communications (where consent has been given)
- Comply with legal obligations
We will only use your data where we have a lawful basis under UK GDPR, including:
- Consent
- Contractual necessity
- Legal obligation
- Legitimate interest
4. Marketing communications
We will only send marketing emails if:
- You have opted in
- You are an existing customer and the communication relates to similar services
You can unsubscribe at any time by:
- Clicking the unsubscribe link in e-shots
- Contacting us directly
5. Sharing your information
We do not sell your data.
We may share your information with trusted third parties where necessary, including:
- IT and website hosting providers
- CRM or email marketing platforms
- Analytics providers (e.g. Google Analytics)
- Professional advisers (accountants, legal advisers)
- All third parties are required to respect the security of your data.
6. Data retention
We only retain personal data for as long as necessary to:
- Provide our services
- Comply with legal requirements
- Resolve disputes
Enquiry data is typically retained for up to 12–24 months unless it becomes part of a customer contract.
7. Your data protection rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction
- Request erasure
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, contact us using the details above.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO)
8. Security of your data
We implement appropriate technical and organisational measures to protect your data, including:
- Secure hosting
- SSL encryption
- Restricted access to data
- Password-protected systems
9. Cookies
What are cookies?
Cookies are small text files placed on your device when you visit our website. They help the website function properly and provide information about how it is used.
Types of cookies we use
Strictly necessary cookies|
Required for the operation of the website.
Performance and analytics cookies
Used to understand how visitors use our website and improve performance. This may include services such as Google Analytics.
Functionality cookies
Remember your preferences and enhance user experience.
Marketing cookies (if applicable)
Used to deliver relevant advertising and measure marketing effectiveness. This may include Google Ads or Meta Pixel.
Managing cookies
When you first visit our website, you will be asked to accept or manage cookies.
You can also control cookies through your browser settings.
Please note that disabling cookies may affect website functionality.
10. Changes to this policy
We may update this privacy and cookies policy from time to time. Any changes will be posted on this page with an updated revision date.
Last updated: 27th February 2026